A Labrador with a wet nose sniffed my bags and parts of my anatomy unmolested since my mother demanded to check my underwear before I left for school. Sniffer dogs are is hard at work in The Philippines ensuring that hotel guests change their underwear daily and lobbies are free of B.
As Australian Business Traveller rightly puts it: Besides partnering with many Michelin star chefs like many carriers dothe airline regularly invites a chef to join a flight to personally introduce a new menu to passengers in Business and First. A few years ago, Air France also toured with a food truck around Manhattan handing out free samples of its inflight meals to the public.
The offer runs from 9 to 15 December and each day 10 menus are made available via Foodora. The onboard menu choices include Buzina staples like macaroni and cheese in Economy and artisan cheeseburgers in Business.
By Raymond Kollau, airlinetrends. Smartphones make it quick and hassle-free to order goods online, or flag a taxi via Uber. For example, analysis from Uber shows the longer Uber has been in a city, the less willing to wait for a car everyone becomes. And a growing number of airlines — including Virgin AmericaAir New Zealand, Norwegian, Azul and Finnair — allow passengers to order meals, snacks and drinks via the IFE system in between regular meal services, while passengers onboard leisure carrier TUI Netherlands can order drinks and duty free via their own smartphone.
Skipping the queue Saving consumers even more time, Starbucks this fall rolled out an order-ahead mobile application across all of its 7, stores in the USA, as well as across Starbucks locations in London. As soon as people have ordered, the app gives them an approximate pickup time, and Starbucks estimates customers can save between 10 and 15 minutes using this option.
Passengers using these pre-order apps select an airport restaurant, place an order, pay and schedule a time to pick up their meal.
When they arrive at the restaurant in the departure hall the freshly made meal is waiting to be collected. Orders can be placed days in advance, or even when passengers are queuing at the security checkpoint. The top product and service innovations we have selected to be among the most innovative concepts that have been launched this year reflect how airlines are becoming more creative in the design of new products and services as more airlines are embrading hospitality, design and technology as ways to differentiate the passenger experience.
Many of the examples on our list contain a major digital component, as the rapid adoption of smartphones and tablets, the option to be connected anywhere and anytime, and the self-service mindset of connected travellers, has created a huge momentum for airlines to come up with innovative products and services.
Amazon and Netflix are not traditional IFE players, but things are changing. Cabin crew receive the orders made by passengers on their tablet devices. Transavia lets passengers download IFE content to their own devices pre-flight Transavia allows passengers to download movies and TV programmes to their own electronic devices before their flight.
As soon as the passenger boards the aircraft, the pre-downloaded content is activated and it is then automatically deleted at the end of the journey. The AirFi solution is based around a small box which can be stowed in a luggage locker — instead of having to be installed in the aircraft, hence no certification is needed.
For example, on some flights 40 percent of passengers is reading De Telegraaf the largest newspaper in the Netherlands via TUI Cloud and the airline is considering not to carry the paper edition of the newspaper anymore.
Ordering drinks, snacks and duty free Arke is also the first airline in the world to let passengers order food, snacks and duty free items via their own devices for delivery to their seats.
The airline is currently trialing the on-demand service on a select number of long-haul and short-haul routes. In order to bring a contemporary style to its Business Class dining, KLM in began serving meals in Business Class on both short- and long-haul flights offered on tableware designed by Marcel Wanders.
The designer of Moooi and Droog Design fame created porcelain, glassware, cutlery, linen and a tray for the airline in his signature shapely style.
And a set table should be colourful and appealing, especially given the important role of packaging today in influencing the perception and experience of consumers.
Victors would not only dodge elimination by securing passenger votes, but would also have their creation become the celebrity pre-order meal option on all Jetstar flight over 5.
In addition to enjoying significant brand exposure throughout the hour-long primetime reality show, Jetstar received plenty of coverage from other media outlets. Morning talk show Sunrise even had its own correspondent and TV cameras on board to taste the different offerings.
The day after the show aired, Jetstar erected pop-up kitchens in Sydney, Melbourne and Perth that let the general public to try out its latest pre-order option. A Jetstar-produced video illustrating how the dish is prepared has been viewed nearly 1, times so far.
Airlines let food trucks do the promotion This case appears in the October edition of the Airline Marketing Benchmarka monthly report by airlinetrends. As experiencing the products and services offered onboard has become an effective marketing tool for airlines to engage savvy consumers, a handful of airlines have capitalized on the food truck trend for marketing purposes.
Also on the food truck and aviation roster in NYC was Delta Air Lineswho served hot cocoa, while United Airlines promoted the launch of a new route from San Francisco to Taipei this May by partnering with Taiwanese food truck Mamaliu to offer San Franciscans free lunches courtesy of United during a week.
The first airport to use a food truck to promote the restaurants and cafes present at the airport has been Stockholm Arlanda, which sent the Arlanda Food Truck around Stockholm during the fall of The Daily Mail reports that the move from Heathrow comes after figures reveal about 20 per cent of passengers snub plane food, bringing their own airport-bought snacks on board a flight instead.
A survey by the airport also showed that 70 percent of British passengers want flexibility about when they eat during their flight.
As airlines are starting to approach the passenger experience in a more holistic way, they are also starting to pay attention to details such as the packaging of meals and drinks as an extension of their brand.
JetKonnect Mumbai-based JetKonnectthe low-cost subsidiairy of Jet Airways, has hired local ad agency Grandmother to make plane food something passengers might actually want to eat, via fun packaging that features Indian touches. Stories featuring each of the characters are printed on the colorful packets.
According to Grandmother, JetKonnect approached the agency to reinvent its entire line of on-board perishable and non-perishable products. Since the packaging system involved multiple products in different materials, the agency invented a story that would tie all products into one umbrella story that would engage, educate and inform, all the while making food fun and and enjoyable.Network Network 18's digital content and commerce segment includes a portfolio of brands catering to a wide range of interests and services, including news and entertainment, markets and finance, online shopping and ticketing, and mobile phone services and applications.
Reviews of Hong Kong business hotels with room and service comparisons by veteran journalists from Smart Travel Asia and Dancing Wolf Media.
Network Network 18's digital content and commerce segment includes a portfolio of brands catering to a wide range of interests and services, including news and entertainment, markets and finance, online shopping and ticketing, and mobile phone services and applications.
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